Privacy Policy

Personal data (hereinafter mostly referred to as “data”) is processed by us only to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.

In accordance with Art. 4 no. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter “GDPR”), “processing” means any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

With the following privacy policy, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we either alone or jointly with others decide on the purposes and means of processing. In addition, we inform you below about the third-party components used by us for optimisation purposes and to increase the quality of use, insofar as third parties process data under their own responsibility.

Our privacy policy is structured as follows:

I. Information about us as controllers
II. Rights of users and data subjects
III. Information on data processing

I. Information about us as controllers

The responsible provider of this website in terms of data protection law is:

Onehourtotalk LLC

13969 Blackbeard Drive
Corpus Christi, Texas
78418

Phone:

E-mail: servie@onehourtotalk.de

II. Rights of users and data subjects

With regard to the data processing described in more detail below, users and data subjects have the right

to obtain confirmation as to whether data concerning them is being processed, to access the processed data, to obtain further information on the data processing and copies of the data (cf. also Art. 15 GDPR);
to rectification or completion of inaccurate or incomplete data (cf. also Art. 16 GDPR);
to the immediate erasure of data concerning them (cf. also Art. 17 GDPR), or, alternatively, where further processing is necessary pursuant to Art. 17 para. 3 GDPR, to restriction of processing in accordance with Art. 18 GDPR;
to receive the data concerning them and which they have provided and to transmit this data to other providers/controllers (cf. also Art. 20 GDPR);
to lodge a complaint with the supervisory authority if they consider that the data concerning them is being processed by the provider in breach of data protection provisions (cf. also Art. 77 GDPR).
Furthermore, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any rectification or erasure of data or restriction of processing carried out pursuant to Articles 16, 17 para. 1, 18 GDPR. This obligation does not, however, apply if such notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has the right to obtain information about these recipients.

Users and data subjects also have the right to object, pursuant to Art. 21 GDPR, to the future processing of data concerning them, where the data is processed by the provider in accordance with Art. 6 para. 1 lit. f) GDPR. In particular, an objection to processing for direct marketing purposes is permissible.

III. Information on data processing

The data processed when using our website will be erased or blocked as soon as the purpose of storage no longer applies, provided that no statutory retention obligations prevent the erasure and no differing information is provided below for individual processing operations.

Server data
For technical reasons, in particular to ensure a secure and stable website, data is transmitted by your internet browser to us or to our web space provider. These so-called server log files include, among other things, the type and version of your internet browser, the operating system, the website from which you accessed our website (referrer URL), the web page(s) of our website that you visit, the date and time of each access as well as the IP address of the internet connection from which our website is accessed.

The data collected in this way is stored temporarily, but not together with other data relating to you.

This storage is based on the legal basis of Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality and security of our website.

The data will be erased at the latest after seven days, unless further retention is required for evidentiary purposes. Otherwise, the data will be wholly or partially exempt from erasure until the final clarification of an incident.

Cookies
a) Session cookies
We use so-called cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your end device by the internet browser you use. These cookies are used to process certain information from you on an individual basis, such as your browser or location data or your IP address.

Through this processing, our website becomes more user-friendly, effective and secure, as the processing enables, for example, the display of our website in different languages or the provision of a shopping cart function.

The legal basis for this processing is Art. 6 para. 1 lit. b) GDPR, insofar as these cookies process data for the initiation or performance of a contract.

If the processing does not serve the purpose of contract initiation or performance, our legitimate interest lies in improving the functionality of our website. In this case, the legal basis is Art. 6 para. 1 lit. f) GDPR.

These session cookies are deleted when you close your internet browser.

b) Third-party cookies
Where applicable, cookies from partner companies with whom we cooperate for the purposes of advertising, analysis or the functionalities of our website may also be used within our website.

For details on this, in particular on the purposes and legal bases for the processing of such third-party cookies, please refer to the information below.

c) Possibility of removal
You can prevent or restrict the installation of cookies by adjusting the settings of your internet browser. You can also delete cookies that have already been stored at any time. The steps and measures required for this depend, however, on the specific internet browser you use. If you have any questions, please use the help function or documentation of your internet browser or contact its manufacturer or support. In the case of so-called flash cookies, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you use. If you have any questions, please use the help function or documentation of your Flash player or contact the manufacturer or user support.

If you prevent or restrict the installation of cookies, this may, however, result in not all functions of our website being fully usable.

Contract processing
The data you provide for the use of our goods and/or service offerings is processed by us for the purpose of contract processing and is necessary in this respect. Conclusion and performance of the contract are not possible without the provision of your data.

The legal basis for the processing is Art. 6 para. 1 lit. b) GDPR.

We erase the data upon complete performance of the contract, but must observe the tax and commercial retention periods.

As part of contract processing, we pass on your data to the transport company commissioned with the delivery of the goods or to the financial service provider, insofar as the transfer is necessary for the delivery of goods or for payment purposes.

The legal basis for the transfer of the data is then Art. 6 para. 1 lit. b) GDPR.

Customer account / registration function
If you create a customer account with us via our website, we will use the data you enter during registration (e.g. your name, address or e-mail address) exclusively for pre-contractual services, performance of the contract or for customer care purposes (e.g. to provide you with an overview of your previous orders with us or to be able to offer you a so-called wishlist function) and store it. At the same time, we store the IP address and the date and time of your registration. This data will, of course, not be passed on to third parties.

During the further registration process, your consent to this processing is obtained and reference is made to this privacy policy. The data collected by us in this process will be used exclusively for the provision of the customer account.

If you consent to this processing, the legal basis for the processing is Art. 6 para. 1 lit. a) GDPR.

Insofar as the opening of the customer account also serves pre-contractual measures or the performance of the contract, the legal basis for this processing is also Art. 6 para. 1 lit. b) GDPR.

You may revoke the consent given to us for the opening and maintenance of the customer account at any time with effect for the future in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation.

The data collected in this connection will be erased as soon as processing is no longer necessary. In doing so, we must observe tax and commercial retention periods.

Credit check and scoring
If we offer you the option of payment by invoice as part of our goods or service offering and you make use of this option, we reserve the right to obtain a credit report from a credit agency (such as Creditreform, Schufa, Bürgel or infoscore) on the basis of mathematical-statistical procedures. For this purpose, we forward your data, insofar as it is relevant to the contract, such as your name and address, to the credit agency. The subsequent information on the statistical probability of non-payment is used by us to decide whether we offer you payment by invoice.

The legal basis for this processing is our legitimate interest in the security of our claims pursuant to Art. 6 para. 1 lit. f) GDPR.

Newsletter
If you register for our free newsletter, the data requested from you for this purpose, i.e. your e-mail address and – optionally – your name and address, will be transmitted to us. At the same time, we store the IP address of the internet connection from which you access our website as well as the date and time of your registration. As part of the further registration process, we will obtain your consent to sending the newsletter, describe the content in detail and refer you to this privacy policy. The data collected will be used exclusively for sending the newsletter – in particular, it will not be passed on to third parties.

The legal basis is Art. 6 para. 1 lit. a) GDPR.

You may revoke your consent to receive the newsletter at any time with effect for the future in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation or click on the unsubscribe link contained in each newsletter.

Contact requests / contact option
If you contact us via contact form or e-mail, the data you provide will be used to process your request. Provision of the data is necessary for processing and answering your enquiry – without its provision we may not be able to answer your enquiry or only in a limited manner.

The legal basis for this processing is Art. 6 para. 1 lit. b) GDPR.

Your data will be erased if your enquiry has been conclusively answered and there are no statutory retention obligations to the contrary, such as, for example, in the case of subsequent contract processing.

User contributions, comments and ratings
We offer you the opportunity to publish questions, answers, opinions or ratings, hereinafter collectively referred to as “contributions”, on our web pages. If you make use of this offer, we will process and publish your contribution, the date and time of submission and the pseudonym you may have used.

The legal basis is Art. 6 para. 1 lit. a) GDPR. You can revoke your consent at any time with effect for the future in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation.

In addition, we also process your IP address and e-mail address. The IP address is processed because we have a legitimate interest in taking or supporting further steps if your contribution infringes third-party rights and/or is otherwise unlawful.

The legal basis in this case is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the possible legal defence.

Subscription to contributions
If you publish contributions on our website, we additionally offer you the option to subscribe to third-party follow-up contributions. In order to be able to inform you about these follow-up contributions by e-mail, we will process your e-mail address.

The legal basis is Art. 6 para. 1 lit. a) GDPR. You can revoke your consent to this subscription at any time with effect for the future in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation or click on the unsubscribe link contained in the respective e-mail.

Competitions
We offer you the possibility to participate in competitions via our website. If you participate in one of our competitions, the data you provide when participating will be processed, without any further consent from you, but of course exclusively for the purpose of implementing and handling the respective competition.

In the course of handling the competition, we pass on your data to the transport company commissioned with the delivery of the goods or to a financial service provider, insofar as the transfer is necessary for the delivery or payout of your prize. If your data is published in the event of a win, you will be informed of this in the declaration of consent.

The legal basis for the transfer of data is then Art. 6 para. 1 lit. b) GDPR.

You may revoke your consent to the processing of data for participation in our competitions at any time with effect for the future in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation.

Twitter
We maintain an online presence on Twitter in order to present our company and our services and to communicate with customers/prospective customers. Twitter is a service of Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

In this regard, we point out that it is possible that user data may be processed outside the European Union, in particular in the USA. This may entail increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. Access is exclusively by Twitter. Twitter Inc. is certified under the Privacy Shield and has thus undertaken to comply with European data protection standards.

https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active

Twitter’s privacy policy can be found at

https://twitter.com/privacy

YouTube
We maintain an online presence on YouTube in order to present our company and our services and to communicate with customers/prospective customers. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

In this regard, we point out that it is possible that user data may be processed outside the European Union, in particular in the USA. This may entail increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. Access is exclusively by YouTube. Google LLC is certified under the Privacy Shield and has thus undertaken to comply with European data protection standards.

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

You can find YouTube’s privacy policy at

https://policies.google.com/privacy

LinkedIn
We maintain an online presence on LinkedIn in order to present our company and our services and to communicate with customers/prospective customers. LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.

In this regard, we point out that it is possible that user data may be processed outside the European Union, in particular in the USA. This may entail increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. Access is exclusively by LinkedIn. LinkedIn Corporation is certified under the Privacy Shield and has thus undertaken to comply with European data protection standards.

https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active

LinkedIn’s privacy policy can be found at

https://www.linkedin.com/legal/privacy-policy

Facebook
To promote our products and services and to communicate with interested parties or customers, we operate a company presence on the Facebook platform.

On this social media platform, we are jointly responsible with Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Facebook’s data protection officer can be contacted via a contact form:

https://www.facebook.com/help/contact/540977946302970

We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, from which the mutual obligations arise, can be accessed via the following link:

https://www.facebook.com/legal/terms/page_controller_addendum

The legal basis for the processing of personal data described below is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, communication and sale and promotion of our products and services.

The legal basis may also be the user’s consent pursuant to Art. 6 para. 1 lit. a) GDPR vis-à-vis the platform operator. The user can revoke this consent at any time for the future in accordance with Art. 7 para. 3 GDPR by notifying the platform operator.

When accessing our online presence on the Facebook platform, the user’s data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd., the operator of the platform in the EU.

This user data is used for statistical information about the use of our company presence on Facebook. Facebook Ireland Ltd. uses this data for market research and advertising purposes as well as for the creation of user profiles. Based on these profiles, Facebook Ireland Ltd. can, for example, advertise users inside and outside Facebook based on their interests. If the user is logged into their Facebook account at the time of access, Facebook Ireland Ltd. may also link the data to the respective user account.

In the event that the user contacts us via Facebook, the personal data entered by the user on this occasion will be used to process the enquiry. The user’s data will be erased by us if the user’s enquiry has been conclusively answered and there are no statutory retention obligations, e.g. in the event of subsequent contract processing, to the contrary.

Facebook Ireland Ltd. may also set cookies for the processing of data.

If the user does not agree to this processing, there is the possibility to prevent the installation of cookies by adjusting the browser settings accordingly. Cookies already stored can also be deleted at any time. The settings required for this depend on the browser used. In the case of Flash cookies, processing cannot be prevented via the browser settings, but via the corresponding settings of the Flash player. If the user prevents or restricts the installation of cookies, this may result in not all functions of Facebook being fully usable.

Further information on the processing activities, their prevention and the deletion of data processed by Facebook can be found in Facebook’s data policy:

https://www.facebook.com/privacy/explanation

It cannot be ruled out that processing by Facebook Ireland Ltd. is also carried out via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA.

Facebook Inc. is subject to the “EU-US Privacy Shield” and has thus declared that it complies with the EU’s data protection requirements when processing data in the USA.

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Instagram
To promote our products and services and to communicate with interested parties or customers, we operate a company presence on the Instagram platform.

On this social media platform, we are jointly responsible with Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Instagram’s data protection officer can be contacted via a contact form:

https://www.facebook.com/help/contact/540977946302970

https://www.facebook.com/legal/terms/page_controller_addendum

When accessing our online presence on the Instagram platform, the user’s data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd., the operator of the platform in the EU.

This user data is used for statistical information about the use of our company presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes as well as for the creation of user profiles. Based on these profiles, Facebook Ireland Ltd. can, for example, advertise users inside and outside Instagram based on their interests. If the user is logged into their Instagram account at the time of access, Facebook Ireland Ltd. may also link the data to the respective user account.

In the event that the user contacts us via Instagram, the personal data entered by the user on this occasion will be used to process the enquiry. The user’s data will be erased by us if the user’s enquiry has been conclusively answered and there are no statutory retention obligations, e.g. in the event of subsequent contract processing, to the contrary.

Facebook Ireland Ltd. may also set cookies for the processing of data.

Further information on the processing activities, their prevention and the deletion of data processed by Instagram can be found in Instagram’s data policy:

https://help.instagram.com/519522125107875

It cannot be ruled out that processing by Facebook Ireland Ltd. is also carried out via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA.

Facebook Inc. is subject to the “EU-US Privacy Shield” and has thus declared that it complies with the EU’s data protection requirements when processing data in the USA.

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Linking social media via graphic or text link
We also advertise presences on the social networks listed below on our website. The integration takes place via a linked graphic of the respective network. The use of this linked graphic prevents an automatic connection to the respective network’s server from being established when a website with social media advertising is called up, in order to display a graphic of the respective network itself. Only by clicking on the corresponding graphic will the user be redirected to the service of the respective social network.

After the user has been forwarded, information about the user is collected by the respective network. It cannot be ruled out that the data collected in this way is processed in the USA.

This is initially data such as IP address, date, time and the page visited. If the user is logged into their user account of the respective network at this time, the network operator may be able to assign the information collected from the specific visit to the user’s personal account. If the user interacts via a “share” button of the respective network, this information may be stored in the user’s personal user account and published where applicable. If the user wishes to prevent the collected information from being directly assigned to their user account, they must log out before clicking the graphic. It is also possible to configure the respective user account accordingly.

The following social networks are integrated into our website by linking:

facebook
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA.

EU-US Privacy Shield certification
https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

twitter
Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA

EU-US Privacy Shield certification

https://www.privacyshield.gov/…0000TORzAAO&status=Active

YouTube
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA

EU-US Privacy Shield certification
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

LinkedIn
LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA.

EU-US Privacy Shield certification
https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active

“Facebook” social plug-in
We use the plug-in of the social network Facebook on our website. Facebook is an internet service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as “Facebook”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Facebook guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

Further information on the possible plug-ins and their functions can be found on Facebook at

https://developers.facebook.com/docs/plugins/

If a plug-in is stored on one of the pages of our website you visit, your internet browser downloads a representation of the plug-in from Facebook’s servers in the USA. For technical reasons, it is necessary that Facebook processes your IP address. In addition, the date and time of your visit to our website are also recorded.

If you are logged into Facebook while visiting one of our plug-in-equipped web pages, Facebook can recognise the information collected by the plug-in from your specific visit. Facebook may assign the information collected in this way to your personal user account there. If you use Facebook’s “Like” button, for example, this information may be stored in your Facebook user account and possibly published via the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your internet browser to prevent the Facebook plug-in from loading.

Further information on the collection and use of data as well as your rights and protection options in this regard can be found in Facebook’s privacy policy at

https://www.facebook.com/policy.php

“Twitter” social plug-in
We use the plug-in of the social network Twitter on our website. Twitter is an internet service provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, hereinafter “Twitter”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active

Twitter guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

If a plug-in is stored on one of the pages of our website you visit, your internet browser downloads a representation of the plug-in from Twitter’s servers in the USA. For technical reasons, it is necessary that Twitter processes your IP address. In addition, the date and time of your visit to our website are also recorded.

If you are logged into Twitter while visiting one of our plug-in-equipped web pages, Twitter can recognise the information collected by the plug-in from your specific visit. Twitter may assign the information collected in this way to your personal user account there. If you use Twitter’s “Share” button, for example, this information may be stored in your Twitter user account and possibly published via the Twitter platform. If you want to prevent this, you must either log out of Twitter before visiting our website or make the appropriate settings in your Twitter user account.

Further information on the collection and use of data as well as your rights and protection options in this regard can be found in Twitter’s privacy policy at

https://twitter.com/privacy

Google Analytics
We use Google Analytics on our website. This is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The Google Analytics service is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Usage and user-related information, such as IP address, location, time or frequency of visits to our website, will be transmitted to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymisation function. This function truncates Google’s IP address already within the EU or the EEA.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website as well as the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the internet.

Google states that it will not associate your IP address with other data. In addition, Google provides further data protection information at

https://www.google.com/intl/de/policies/privacy/partners

for you, such as information on how to prevent the use of data.

In addition, Google offers a so-called deactivation add-on with further information at

https://tools.google.com/dlpage/gaoptout?hl=de

This add-on can be installed with common internet browsers and provides you with further control over the data that Google collects when you visit our website. The add-on tells the JavaScript (ga.js) of Google Analytics that information about your visit to our website should not be transmitted to Google Analytics. This does not prevent information from being transmitted to us or to other web analytics services we may use. Whether and which further web analytics services we use can also be found in this privacy policy.

Web analysis Hotjar
We use Hotjar on our website. This is a web analytics service provided by Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe, hereinafter “Hotjar”.

Hotjar is used by us to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

With Hotjar we can track and evaluate your usage behaviour on our website, such as your mouse movements or mouse clicks. Your visit to our website will be anonymised. In addition, Hotjar evaluates information about your operating system, your internet browser, incoming or outgoing references (“links”), your geographical origin as well as the type and triggering of the device you use for statistical purposes. Hotjar can also collect direct feedback from you. In addition, Hotjar provides further data protection information at

https://www.hotjar.com/privacy

You also have the option to stop the analysis of your usage behaviour by way of opt-out. By confirming the link

https://www.hotjar.com/opt-out

a cookie will be stored via your internet browser on your end device, which will prevent further analysis. Please note, however, that you will need to click on the above link again if you delete the cookies stored on your end device.

Web analysis Criteo
We use Criteo for analysis and individual display of advertising on our website. Criteo is a service of Criteo SA, 32 Rue Blanche, 75009 Paris, hereinafter “Criteo”.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Information about your visit to our website and your activities on the websites of our advertising partners is collected using tracking cookies and similar storage technologies. This information includes, for example, the number of subpages, advertisements and products you view, the search function you use, information about your end device (device type, operating system, version) or your location, in order to advertise only products or services that are available regionally. Criteo uses a technical ID to record the products you have viewed and your search behaviour. According to Criteo, this does not allow identification of your person – only anonymous information about your possible interests is determined.

After evaluating the information collected, Criteo places individual advertisements on our website or on the websites of our advertising partners (so-called publishers).

The advertising partners can recognise, on the basis of cookies stored on your end device by your internet browser, whether an advertisement from the Criteo advertising network should be displayed when you access a website.

Criteo processes your full IP address exclusively for the following purposes:

– detection of fraudulent acts, for example to detect visits that cannot be attributed to human behaviour,

– attribution of sales;

– marketing reports with aggregated data.

Criteo provides further data protection information and information on analysis and advertising at

https://www.criteo.com/de/privacy/

If you do not agree to this processing, you have the option of preventing the storage of cookies by adjusting the settings in your internet browser. For more information, please refer to the “Cookies” section above.

Via the aforementioned link, you can also prevent the analysis of your visit by setting a so-called opt-out cookie. In this case, a cookie will be stored on your end device via your internet browser, which will prevent further analysis. Please note, however, that you will need to set this cookie again if you delete the cookies stored on your end device.

Jetpack – WordPress Stats
We use Jetpack with the “WordPress Stats” extension on our website. This is a web analytics service provided by Automattic Inc., 132 Hawthorne Street, San Francisco, CA 94107, USA, hereinafter “Automattic”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000CbqcAAC&status=Active

Automattic guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The Jetpack – WordPress Stats service is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

To analyse the usage behaviour, Jetpack – WordPress Stats stores cookies on your end device via your internet browser.

In the process, your IP address, the website(s) of our website that you visit, the website from which you accessed our website (referrer URL), the time spent on our website and the frequency with which one of our websites is accessed are recorded. The data is stored on a server of Automattic in the USA. However, your IP address is anonymised immediately after processing and before it is stored.

VG WORT counting pixel
We use the so-called counting pixel of VG WORT provided by INFOnline GmbH, Forum Bonn Nord, Brühler Str. 9, 53119 Bonn, in the form of the so-called SZM (Scalable Central Measurement Method) on our website.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation and economic operation of our website as well as in the consideration of copyright interests with regard to the content of our website.

The counting pixel is a graphic placed on our website that determines statistical key figures. This makes it possible to calculate the probability of texts being copied based on the number of views and the specific content of our website. The data is collected anonymously. In order to be able to record the number of accesses and your possible repeated visit, either a so-called session cookie is stored on your end device via your internet browser or a signature is used that is created from various information from your internet browser (e.g. user agent, screen resolution, etc.). However, your IP address is only processed in anonymised form. As an individual user, you are not identifiable at any time.

https://optout.ioam.de/

Google Maps
We use Google Maps to display our location and to create a route description on our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

In order to enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed.

If you call up the Google Maps component integrated into our website, Google stores a cookie on your end device via your internet browser. In order to display our location and create a route description, your user settings and data are processed. We cannot rule out that Google uses servers in the USA for this purpose.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation of the functionality of our website.

Through the connection to Google established in this way, Google can determine which website your request has been sent from and to which IP address the route description is to be transmitted.

If you do not agree to this processing, you have the option of preventing the installation of cookies by adjusting the settings in your internet browser accordingly. For details, please refer to the “Cookies” section above.

In addition, the use of Google Maps and the information obtained via Google Maps is subject to the Google Terms of Use https://policies.google.com/terms?gl=DE&hl=de and the Terms and Conditions for Google Maps https://www.google.com/intl/de_de/help/terms_maps.html.

In addition, Google provides further information at

https://adssettings.google.com/authenticated

https://policies.google.com/privacy

Google reCAPTCHA
We use Google reCAPTCHA on our website to check and prevent interactions on our website through automated access, e.g. through so-called bots. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

Through this service, Google can determine from which website a request is sent and from which IP address you use the reCAPTCHA input box. In addition to your IP address, further information may be collected by Google that is necessary for the provision and guarantee of this service.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our website and in the defence against unwanted, automated access in the form of spam, etc.

Google provides further information on the general handling of your user data at

https://policies.google.com/privacy

Google Fonts
We use Google Fonts to display external fonts on our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

In order to enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation and economic operation of our website.

Through the connection to Google established when our website is accessed, Google can determine from which website your request has been sent and to which IP address the display of the font is to be transmitted.

Google provides further information, in particular on how to prevent the use of data, at

https://adssettings.google.com/authenticated

https://policies.google.com/privacy

GOOGLE search function (“CSE”)
We use “Google Custom Search Engine” (“CSE”) for full-text search on the website. “CSE” is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

Google is certified under the “EU-US Privacy Shield” and thus guarantees compliance with EU data protection requirements when processing data in the USA.

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

“CSE” enables a full-text search for content on our website. Access to this search function takes place via a search box “Google Custom Search”.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the user-friendliness of the website.

The function is integrated unchanged into our website as a software module from Google.
If the search is activated by entering a search term, Google will load the requested information via a plug-in. At the same time, the terms entered by the user and the user’s IP address are transmitted to Google in order to carry out the search and display the search results.

If the user is logged into their existing Google account at the time of the search, Google can assign the stored information to the associated user profile.

Further information, in particular on how to prevent the use of data, is provided by Google at the following links:

https://policies.google.com/privacy
https://adssettings.google.com/authenticated

OpenStreetMap
For route directions we use OpenStreetMap, a service of the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB 4 0 WS, United Kingdom, hereinafter “OpenStreetMap”.

When you call up one of our websites in which the OpenStreetMap service is integrated, OpenStreetMap stores a cookie on your end device via your internet browser. In this process, your user settings and user data are processed for the purpose of displaying the page or ensuring the functionality of the OpenStreetMap service. Through this processing OpenStreetMap can recognise from which website your request has been sent and to which IP address the display of the route is to be transmitted.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation and economic operation of our website.

OpenStreetMap provides further information on the collection and use of data as well as your rights and options for protecting your privacy at

https://wiki.osmfoundation.org/wiki/Privacy_Policy

YouTube
We use YouTube on our website. This is a video portal operated by YouTube LLC., 901 Cherry Ave., 94066 San Bruno, CA, USA, hereinafter “YouTube”.

YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google, and thus also the subsidiary YouTube, guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

We use YouTube in connection with the “extended data protection mode” function to show you videos. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the “enhanced privacy mode” function ensures that the data specified below is only transmitted to the YouTube server when you actually start a video.

Without this “enhanced privacy mode”, a connection to the YouTube server in the USA would be established as soon as you access one of our web pages on which a YouTube video is embedded.

This connection is necessary in order to display the respective video on our website via your internet browser. In the process, YouTube will at least record and process your IP address, the date and time and the website you have visited. At the same time, a connection is established to the Google “DoubleClick” advertising network.

If you are logged into YouTube at the same time, YouTube will assign the connection information to your YouTube account. If you want to prevent this, you must either log out of YouTube before visiting our website or make the appropriate settings in your YouTube user account.

For the purpose of functionality and analysis of usage behaviour, YouTube permanently stores cookies on your end device via your internet browser. If you do not agree to this processing, you have the option of preventing the storage of cookies by adjusting the settings in your internet browser accordingly. For more information, please refer to the “Cookies” section above.

Further information on the collection and use of data as well as your rights and protection options in this regard is provided by Google in the privacy policy available at

https://policies.google.com/privacy

CloudFlare
To secure our website and optimise loading times, we use the CloudFlare service as a so-called CDN (Content Delivery Network). This is a service provided by Cloudflare Inc., 101 Townsend Street, San Francisco, California 94107, USA, hereinafter “CloudFlare”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000GnZKAA0&status=Active

CloudFlare guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the secure operation of our website and its optimisation.

When you access our website, your requests are routed via CloudFlare’s server. In the process, statistical access data about your visit to our website is collected and a cookie is stored on your end device via your internet browser by CloudFlare. The access data includes

– your IP address,

– the website(s) of our website you access,

– the type and version of the internet browser you use,

– the operating system you use,

– the website from which you accessed our website (referrer URL),

– your time spent on our website and

– the frequency with which our web pages are accessed.

The data is used by CloudFlare for statistical analysis of access and for security and optimisation of the offering.

CloudFlare provides further information on the collection and use of data as well as your rights and options for protecting your privacy at

https://www.cloudflare.com/privacypolicy/

Google AdWords with conversion tracking
We use the advertising component Google AdWords and conversion tracking on our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

We use conversion tracking for targeted advertising of our offering. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

If you click on an ad placed by Google, the conversion tracking we use stores a cookie on your end device. These conversion cookies lose their validity after 30 days and are not used to personally identify you.

If the cookie is still valid and you visit a specific page of our website, both we and Google can evaluate that you clicked on one of our ads placed with Google and were subsequently redirected to our website.

Google uses the information collected in this way to compile statistics on visits to our website. We also receive information about the number of users who clicked on our ad(s) and the pages of our website that were subsequently accessed. However, neither we nor third parties who also use Google AdWords are able to identify you in this way.

You can also prevent or restrict the installation of cookies by making the appropriate settings in your internet browser. At the same time, you can delete cookies that have already been stored at any time. The steps and measures required for this depend, however, on the specific internet browser you use. If you have any questions, please use the help function or documentation of your internet browser or contact its manufacturer or support.

Google also provides further information on this subject and in particular on the options for preventing the use of data at

https://services.google.com/sitestats/de.html

https://www.google.com/policies/technologies/ads/

https://www.google.de/policies/privacy/

Google AdSense
We use Google AdSense to integrate advertisements on our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

Google AdSense stores cookies and so-called web beacons on your end device via your internet browser. This enables Google to analyse the use of our website by you. The information collected in this way, together with your IP address and the advertising formats displayed to you, is transmitted to a Google server in the USA and stored there. Google may also pass this information on to contractual partners. Google declares, however, that your IP address will not be merged with other data relating to you.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Google also provides further information, in particular on the options for preventing the use of data, at

https://policies.google.com/privacy

https://adssettings.google.com/authenticated

Google remarketing or “similar audiences” component of Google
We use the remarketing or “similar audiences” function on our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

We use this function to display interest-based, personalised advertising on third-party websites that also participate in Google’s advertising network.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

In order to enable this advertising service, Google stores a cookie with a sequence of numbers on your end device via your internet browser during your visit to our website. This cookie records, in anonymised form, both your visit and the use of our website. Personal data is not passed on in this process. If you subsequently visit a third party’s website that also uses Google’s advertising network, it is possible that advertisements will be displayed that relate to our website or our offerings there.

To permanently deactivate this function, Google offers a browser plugin for the most common internet browsers at

https://www.google.com/settings/ads/plugin

The use of cookies from certain providers, for example via

https://www.youronlinechoices.com/uk/your-ad-choices

https://www.networkadvertising.org/choices/

can also be deactivated by opt-out.

By means of so-called cross-device marketing, Google may be able to track your usage behaviour across several of your end devices, so that you may be shown interest-based, personalised advertising even if you change device. However, this presupposes that you have consented to the linking of your browser histories with your existing Google account.

Google provides further information on Google Remarketing at

https://www.google.com/privacy/ads/

Microsoft Bing Ads
We use Bing Ads for remarketing and conversion tracking on our website. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 – 6399, USA, hereinafter “Microsoft”, which uses so-called Universal Event Tracking (UET).

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&status=Active

Microsoft guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

If you click on an ad we have placed on the “Bing” search engine, Microsoft will store a cookie for tracking functionality on your end device via your internet browser. This tracking cookie expires after 180 days and is not used to personally identify you. If you visit certain pages of our website and the cookie has not yet expired, Microsoft and we can recognise that you have clicked on one of our adverts placed with Bing and have been redirected from there to our website.

Microsoft uses the information collected by the tracking cookie to compile visit statistics for us. This provides us with information about the number of accesses to our Bing advertisements and about the web pages of our website that were accessed thereafter. However, we do not receive any information that would allow us to identify you personally.

In addition, Microsoft may be able to track your usage behaviour across several of your end devices using so-called cross-device tracking. This enables Microsoft to display personalised advertising to you across devices.

If you have a Microsoft account, you can also change the settings for personalised advertising at https://choice.microsoft.com/de-de/opt-out.

Microsoft also provides further information on Bing Ads and on the collection and use of data as well as your rights and options for protecting your privacy at https://help.bingads.microsoft.com/#apex/3/de/53056/2 and https://privacy.microsoft.com/de-de/privacystatement.

affilinet tracking cookies
We also advertise offers and services of third parties on our website. If you conclude a contract with a third-party provider on the basis of our advertising for these third-party offers, we will receive a commission for this.

In order to properly record successful referrals, we use the affilinet tracking cookie. However, this cookie does not store any of your personal data. It only records our identification number as the referring provider and the order number of the advertising material you clicked on (e.g. a banner or a text link). We need this information for payment processing or payout of our commissions.

MailChimp – newsletter
We offer you the opportunity to register for our free newsletter via our website.

For newsletter distribution we use MailChimp, a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA, hereinafter “The Rocket Science Group”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active

The Rocket Science Group guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA. The Rocket Science Group also provides further data protection information at

https://mailchimp.com/legal/privacy/

If you register for our newsletter mailing, the data requested during the registration process, such as your e-mail address and, optionally, your name and address, will be processed by The Rocket Science Group. In addition, your IP address and the date and time of your registration will be stored. As part of the further registration process, your consent to receive the newsletter will be obtained, the content will be described in detail and reference will be made to this privacy policy.

The newsletter sent subsequently via The Rocket Science Group also contains a so-called tracking pixel, also known as a web beacon. With the help of this tracking pixel we can analyse whether and when you have read our newsletter and whether you have followed the links contained in the newsletter. In addition to other technical data, such as the data of your IT system and your IP address, the data processed in this way is stored so that we can optimise our newsletter offering and better respond to the wishes of our readers. The data is therefore used to increase the quality and attractiveness of our newsletter offering.

The legal basis for sending the newsletter and the analysis is Art. 6 para. 1 lit. a) GDPR.

Newsletter via WhatsApp
You can also receive our free newsletter via the WhatsApp instant messaging service. WhatsApp is a service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of WhatsApp Inc., 1601 Willow Road, Menlo Park, California 94025, USA, both hereinafter “WhatsApp”. Some user data is processed on WhatsApp servers in the USA. By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000TSnwAAG&status=Active

WhatsApp guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA. WhatsApp also provides further data protection information at

https://www.whatsapp.com/legal/#privacy-policy

In order to receive our newsletter via WhatsApp, you need a WhatsApp user account. For details about what data WhatsApp collects when you register, please refer to WhatsApp’s privacy information above.

If you register for our newsletter dispatch via WhatsApp, the mobile phone number you entered during the registration process will be processed by WhatsApp. In addition, your IP address and the date and time of your registration will be stored. As part of the further registration process, your consent to receive the newsletter will be obtained, the content will be described in detail and reference will be made to this privacy policy.

The legal basis for sending the newsletter and the analysis is Art. 6 para. 1 lit. a) GDPR.

You may revoke your consent to receive the newsletter at any time with effect for the future in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation. You can also block the receipt of the newsletter by making the appropriate setting in the WhatsApp software on your end device.

LiveChat
We use the LiveChat service for analysis purposes and for our live chat system on our website. This is a service of LiveChat Inc., 1 International Pl, STE 1400 Boston, MA 02110 – 2619, USA, which is operated in the European Union by LiveChat Software SA. ul. Zwycięska 47, 53 – 033 Wroclaw, Poland, both hereinafter “LiveChat”.

By being certified under the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000L16xAAC&status=Active

LiveChat guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the effective and immediate support of our customers and interested parties as well as in the statistical analysis of visitor behaviour for the purpose of optimisation and economic operation of our website.

For the statistical analysis of visitor behaviour and the operation of the live chat system, LiveChat stores a cookie on your end device via your internet browser. This cookie is used to process anonymised data and to create a pseudonymised user profile. The data collected will not be used to identify you personally.

LiveChat provides further information on the collection and use of data as well as your rights and options for protecting your privacy at

https://www.livechatinc.com/legal/privacy-policy/#main

Riddle
For conducting online surveys or online quizzes, we use the Riddle service on our website. This is a service of Riddle Technologies AG, Lenaustr. 1, 66125 Saarbrücken, hereinafter “Riddle”.

The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of use of our website and in its optimisation.

Riddle is integrated into our website as an iFrame. The data you enter in the input form is processed by Riddle. In addition, Riddle stores a cookie on your end device via your internet browser in order to obtain information about the use of the surveys and quizzes.

Riddle provides further information on the collection and use of data as well as your rights and options for protecting your privacy at

https://www.riddle.com/legal/privacy

Sample privacy policy of law firm Weiß & Partner

Privacy Policy

I. Information about us as controllers

II. Rights of users and data subjects

III. Information on data processing

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