General Terms and Conditions

for onehourtotalk.com, /us/, and contracts concluded in English

Effective August 15, 2026 | Version 1.0

These Terms govern the contractual relationship for the services and digital products described below.

1. Provider, scope, and customer status

The provider is Onehourtotalk LLC, a Texas limited liability company registered with the Texas Secretary of State under File Number 803450098, business address 13969 Blackbeard Drive, Corpus Christi, TX 78418, United States, represented by Alfred Hilpold, General Manager, email team@onehourtotalk.de, telephone +1 361 779 2944 (referred to as “Onehourtotalk”).

These General Terms and Conditions (the “Terms”) apply to contracts for leadership and business coaching, consulting, training, workshops, speaking engagements, organizational programs, assessments, culture analyses, and related services. Section 11 also applies to digital products. The website and services are intended for adults only.

A “Consumer” is an individual acting primarily for purposes outside that individual’s trade, business, craft, or profession. A “Business Customer” is any person or organization acting for business, professional, or public-sector purposes. Both are called a “Customer.” A term marked “Business Customers only” or “Consumers only” applies only to that group.

The following order of precedence applies: an individually negotiated agreement, an accepted proposal, a statement of work or other service description, and then these Terms. A Business Customer’s purchasing or other standard terms apply only if Onehourtotalk expressly accepts them in writing.

The version supplied when the contract is formed applies. These English Terms govern contracts concluded in English. The German terms govern contracts concluded in German.

2. Inquiries, proposals, and contract formation

Content on websites, social media, presentations, or brochures is informational and is not a binding offer. A contact-form submission or email is an inquiry and does not require either party to enter into a contract.

A contract is formed when the Customer accepts a written or electronic proposal within its validity period, both parties sign an agreement or statement of work, or Onehourtotalk expressly confirms an order. Unless a proposal states otherwise, it remains open for 14 calendar days.

Onehourtotalk may decline an inquiry because of capacity, professional fit, conflicts, safety concerns, or legal restrictions. No Customer is entitled to acceptance of an inquiry.

Electronic notices and signatures are permitted unless applicable law requires a stricter form. The Customer must maintain a working email address and should monitor its spam folder.

3. Services and delivery

The accepted proposal or project agreement defines the nature, objectives, scope, schedule, format, fees, and deliverables. Onehourtotalk is responsible only for the services described there.

Services may be delivered in person, by telephone, or online. Onehourtotalk may use suitably qualified employees or independent contractors and remains responsible to the Customer for contractual performance.

A change to scope, audience, participant numbers, format, or schedule requires written agreement. Additional work is charged only after notice and at the agreed fee or an additional fee accepted by the parties.

If the engagement includes supporting materials or digital access, delivery occurs through the method stated in the proposal. Personal access credentials may not be shared.

Live online coaching and live training are generally synchronous and interactive. Any offering involving a structured curriculum, predominant physical separation, and individualized monitoring of learning progress will be provided under a separate service description and in compliance with any required regulatory approval. The label applied to a program does not determine its legal classification.

4. Coaching boundaries and personal responsibility

Onehourtotalk provides leadership and business coaching. Coaching is an open-ended process of reflection and development. Onehourtotalk promises careful professional performance, not a particular commercial, career, organizational, or personal result.

Coaching is not psychotherapy, psychological or medical treatment, clinical diagnosis, or an emergency service. Onehourtotalk does not knowingly collect or process health data or psychological findings as part of the agreed services. A person experiencing physical or mental-health concerns should obtain appropriate medical or therapeutic support.

The Customer and each coachee remain responsible for their decisions, actions, and outcomes. Onehourtotalk does not make employment, investment, legal, or tax decisions for the Customer.

Onehourtotalk may decline or discontinue a service if the matter is outside its professional scope or cannot be delivered safely and responsibly. Properly performed services remain payable, and prepaid fees for services that will not be delivered will be refunded.

5. Assessments and culture analyses

Assessments and culture analyses support reflection on leadership, collaboration, and organizational culture. They are not clinical tests or employment-selection tests and, unless separately and lawfully agreed, are not intended as the sole basis for hiring, promotion, compensation, discipline, or termination decisions.

Onehourtotalk uses SurveyMonkey or its own questionnaires. Its own questionnaires are returned through an anonymous channel. Onehourtotalk does not request names or email addresses in SurveyMonkey’s substantive questions and does not link substantive responses to individual participants. Technical metadata that the platform provider may retain is not used to identify participants.

Reports to organizations are prepared at group level only. Each reporting group must include at least five participants. Open-text responses are summarized or rephrased so that individuals are not reasonably identifiable.

A Business Customer must define an appropriate participant group, provide lawful internal communications, support voluntary and uninfluenced responses, and instruct participants not to include names or direct identifiers in open-text fields. It must not attempt to re-identify anyone from a report.

The value and comparability of results depend on participation, response quality, group composition, and project objectives. Onehourtotalk will explain material methodological limitations but does not promise a particular result.

6. Customer responsibilities

The Customer must provide accurate and complete information, decisions, contacts, access, facilities, and other agreed cooperation on time. Customer-caused delay or additional work may reasonably affect the schedule and fees after Onehourtotalk gives notice.

For online sessions, the Customer is responsible for suitable devices, a reliable internet connection, a private and undisturbed location, and the agreed software. Technical problems within the Customer’s control do not automatically reduce the fee, although both parties will try to continue or arrange a reasonable alternative.

If an organization purchases services for employees or other participants, it must inform them in advance about the purpose, logistics, voluntary nature, and confidentiality of the service and obtain necessary internal approvals. The sponsor receives no confidential coaching content unless the coachee has given specific prior permission for a defined disclosure.

The Customer must treat other participants and the Onehourtotalk team respectfully and must not engage in unlawful, discriminatory, threatening, or unsafe conduct. Onehourtotalk may stop a session for a material violation.

7. Scheduling and delivery arrangements

Confirmed appointments are binding. The date, time, and time zone in the confirmation control. A Customer’s late arrival does not automatically extend a session.

If Onehourtotalk must reschedule, it will notify the Customer promptly and offer a reasonable replacement. If replacement is not possible or would be unreasonable for the Customer, prepaid fees for the canceled service will be refunded.

An in-person service may be changed to online delivery only when an objective reason requires it and the contractual purpose can still be met. If the Customer reasonably rejects a material format change, the parties will arrange a replacement or Onehourtotalk will refund the undelivered part.

8. Fees, taxes, and payment

The proposal or agreement states the fees and currency. Consumers receive the total amount payable, including mandatory taxes and charges, before contracting. Business Customer fees exclude applicable sales, use, value-added, withholding, or similar taxes unless those taxes are Onehourtotalk’s responsibility.

Travel, accommodation, venue, shipping, and other expenses are charged only if included in the proposal or approved in advance in principle. Non-cancelable third-party commitments are charged at cost or at an agreed amount.

Invoices are due without deduction within 14 calendar days after the invoice date unless the invoice or proposal states otherwise. Onehourtotalk may require reasonable deposits or milestone payments. Bank details are provided only on the invoice or through the selected payment provider.

The Customer is responsible for its bank, conversion, and international transfer charges and must ensure receipt of the full invoiced amount in the agreed currency.

A late Business Customer balance accrues interest at one percent per month or the highest rate permitted by applicable law, whichever is lower. Consumers are subject only to legally permitted default consequences.

After notice and a reasonable opportunity to pay, Onehourtotalk may suspend further services if suspension is proportionate. Mandatory Consumer rights to withhold payment, reduce a price, or set off claims remain unaffected. A Business Customer may set off only an undisputed claim or one established by final judgment.

9. Customer cancellation and rescheduling

An individual coaching or consulting appointment may be canceled or rescheduled without charge at least 48 hours before it begins. A cancellation between 48 and 24 hours before the start is charged at 50 percent; a cancellation less than 24 hours before the start or a no-show is charged at 100 percent of the agreed fee.

Unless the proposal says otherwise, the following charges apply to workshops, training, speaking engagements, and other group or event formats: 20 percent for cancellation from eight to four weeks before the start, 50 percent for cancellation less than four but at least two weeks before the start, and 100 percent for cancellation less than two weeks before the start. An earlier cancellation carries no percentage charge, but approved and non-cancelable third-party commitments remain payable.

A cancellation is effective when received at team@onehourtotalk.de. Saved expenses and revenue earned by reasonably reallocating the capacity will be credited. The Customer may show that Onehourtotalk suffered no loss or a materially lower loss. Onehourtotalk may accept a replacement participant or rescheduling, but there is no entitlement unless agreed.

For multi-phase projects, programs, and master agreements, the proposal’s termination and rescheduling terms take precedence. If none are stated, the Customer must pay for services performed and lawful non-cancelable commitments incurred before termination takes effect.

Any mandatory Consumer cancellation or withdrawal right under Section 10 is unaffected.

10. Consumer withdrawal and cancellation rights

Consumers only: A Consumer entering into a distance or off-premises contract may have a statutory right to withdraw or cancel under the mandatory law of the Consumer’s habitual residence. For Consumers in the European Union or European Economic Area, the period for services is generally 14 days from contract formation. Appendix A contains the notice and model form.

If a Consumer expressly asks Onehourtotalk to begin a service during the withdrawal period and later withdraws, the Consumer must pay for the proportion properly performed before withdrawal where the legal requirements are met.

A service withdrawal right expires after full performance only if the Consumer expressly agreed to early performance and acknowledged that full performance would end that right. Separate statutory requirements apply to digital content not supplied on a tangible medium.

Consumers in the United Kingdom or another jurisdiction retain any non-waivable local cancellation rights. This Section does not create an additional contractual cancellation right where none exists by law.

11. Digital products sold through Gumroad

Digital products are currently offered through Gumroad. For purchases completed there, Gumroad acts as merchant of record and seller for payment processing, invoicing, indirect taxes, refunds, chargebacks, and technical delivery. Gumroad’s checkout terms and mandatory Consumer law govern those transactional matters.

Onehourtotalk grants the content license described in Section 12 and is responsible for the product’s conformity with its content description. If the documents conflict, Gumroad’s terms govern the sale transaction, while these Terms govern the license, permitted use, and content support provided by Onehourtotalk.

Payment, invoice, refund, and chargeback requests should first be submitted through the contact route shown on the Gumroad receipt. Content or access questions may be sent to team@onehourtotalk.de. This process does not limit mandatory warranty or Consumer rights.

12. Intellectual property and license

Onehourtotalk and its licensors retain all rights in their methods, concepts, text, presentations, videos, questionnaires, assessment instruments, analyses, worksheets, marks, and other materials. Payment does not transfer ownership of those rights.

Unless expressly agreed otherwise, after full payment the Customer receives a limited, non-exclusive, non-transferable, non-sublicensable license to use supplied materials for personal use or, for a Business Customer, internal business purposes.

The Customer may not resell, publicly display, publish, distribute beyond the agreed user group, remove notices from, or use the materials to create a competing training or consulting offering. The Customer may not use the materials to train or improve an artificial-intelligence model. Rights that cannot lawfully be restricted remain unaffected.

The Customer retains its rights in Customer-provided materials and grants Onehourtotalk a non-exclusive license to use them as needed during the engagement. The Customer represents that it has the rights needed to grant that license.

Onehourtotalk may use a Customer’s name, logo, statement, or project result as a reference only with separate prior permission.

13. Confidentiality, coaching content, and recordings

Each party must protect the other party’s non-public business, technical, and personal information and use it only to perform the contract. This duty continues after the contract ends. It does not cover information lawfully public, previously known without restriction, independently developed, or lawfully received from a third party.

If an organization sponsors coaching, session content remains confidential between Onehourtotalk and the coachee. The sponsor receives only administrative information such as attendance and completion and any defined feedback the coachee specifically approved in advance.

Disclosure is permitted where required by law or an enforceable government or court order. If legally permitted, the receiving party will give advance notice. Action reasonably necessary to address a specific risk of death or physical injury is not prohibited.

Audio, video, or screen recording and transcription or AI-assistance tools may be used in a session only with the prior express agreement of everyone involved. Participation alone is not consent.

Participants in a group format must keep other participants’ contributions confidential. Onehourtotalk may contractually require that behavior but cannot guarantee absolute confidentiality by other participants.

14. Professional standard, defects, and no result guarantee

Onehourtotalk will provide services with the level of professional care reasonably expected for comparable leadership and business services. Descriptions of methods, examples, or prior engagements do not guarantee a result.

The Customer should promptly describe any claimed defect in enough detail for Onehourtotalk to investigate and, where reasonably possible, correct it. A Consumer does not lose mandatory rights merely because notice was delayed.

For a Business Customer, Onehourtotalk has a reasonable first opportunity to correct a curable defect. If correction fails or is unreasonable, the remedies provided by law or the individual agreement apply.

Onehourtotalk is not responsible for whether the Customer or a third party implements recommendations or whether internal organizational conditions remain unchanged. This does not exclude liability for Onehourtotalk’s breach.

15. Liability

Onehourtotalk has unlimited liability for intentional misconduct, death or personal injury caused by its breach, an express guarantee, and any liability that cannot lawfully be excluded or limited.

For ordinary negligence, Onehourtotalk is liable only for breach of a material obligation whose performance is necessary to carry out the contract and on which the Customer may ordinarily rely. Liability is then limited to loss that was reasonably foreseeable and typical for the contract when it was formed.

Business Customers only: Except for liability under Sections 15.1 and 15.2, Onehourtotalk’s aggregate liability arising from an engagement is limited to the fees paid or payable for the affected engagement during the 12 months before the event giving rise to liability. To the extent permitted by law, neither party is liable for indirect or consequential loss or lost profit.

These limits also protect Onehourtotalk’s officers, personnel, and contractors. Mandatory product-liability rules and non-waivable Consumer rights are unaffected.

Business Customers only: The Business Customer will indemnify Onehourtotalk against a substantiated third-party claim arising from unlawful Customer materials or binding Customer instructions, but only to the extent the Customer is responsible. Onehourtotalk will give prompt notice and, where legally possible, allow the Customer to control the defense; admissions and settlements require consultation.

16. Term, termination, and effect

A contract for a single service ends when performance and payment are complete. The relevant agreement states the term of a program, project, or master arrangement.

If an ongoing contract states no notice period, either party may terminate it in writing on 30 calendar days’ notice effective at month-end. Confirmed individual appointments and reasonable cancellation charges remain unaffected.

Either party may terminate for material cause. If the cause can be cured, the terminating party must first give a reasonable cure period, normally ten calendar days. Immediate termination is permitted for a serious or repeated breach, unlawful or unsafe requirements, a material confidentiality breach, or insolvency to the extent permitted by insolvency law.

On termination, the Customer must pay for services properly performed and lawful non-cancelable commitments incurred before termination takes effect. Onehourtotalk will refund prepaid fees for services that will not be delivered. Provisions intended to survive, including confidentiality, license, payment, liability, and dispute provisions, remain effective.

17. Force majeure

Neither party is liable for delay or failure caused by an event outside its reasonable control, including natural disaster, war, government action, epidemic, strike, material travel restriction, or widespread energy or telecommunications outage. Payment for completed services remains due.

The affected party must notify the other promptly, reasonably mitigate the effects, and resume performance as soon as practical. The parties will first consider a replacement date, adapted format, or online delivery.

If a material interruption continues for more than 60 days, either party may terminate the affected unperformed portion. Prepaid fees for that portion will be refunded, without limiting non-waivable rights.

18. Contract communications

Contract, scheduling, invoice, termination, and complaint notices may be sent to team@onehourtotalk.de. A notice is received when it is ordinarily capable of being retrieved, subject to mandatory legal rules.

The processing of personal data is not governed by these Terms. It is addressed in the current Privacy Policy and, where required, a project-specific data agreement.

19. Complaints and informal resolution

Complaints may be sent to team@onehourtotalk.de. Onehourtotalk will aim to provide a substantive response within 14 calendar days.

Onehourtotalk LLC does not agree to participate in a German consumer arbitration-board procedure and is not currently required to do so. Any mandatory consumer information or complaint mechanism in the Consumer’s habitual-residence jurisdiction remains unaffected.

Before filing a court proceeding, the parties should attempt a good-faith resolution where reasonable and without allowing a limitation period to expire. Mediation occurs only by separate voluntary agreement.

20. Governing law, venue, and general terms

For Business Customers, Texas law governs without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. To the extent permitted, the state courts located in Nueces County, Texas, and the federal courts having jurisdiction over Nueces County have exclusive jurisdiction.

Texas law also governs Consumer contracts, but this choice does not deprive a Consumer of mandatory protection under the law that would apply at the Consumer’s habitual residence without that choice. A venue clause applies to a Consumer only to the extent permitted by mandatory law.

Onehourtotalk may assign the contract as part of a reorganization, sale of the company, or transfer of the relevant business to a successor if the Customer’s rights are not materially impaired. Any other assignment requires the other party’s consent, subject to non-waivable assignment rights.

A change to these Terms applies only to future contracts. A change to an existing contract requires agreement. Individually negotiated terms and mandatory form requirements remain unaffected.

If a provision is invalid or unenforceable, the remaining provisions continue to the extent the contract can operate without it. Applicable law fills the resulting gap; no invalid Consumer term will be rewritten merely to preserve it.

A failure or delay in exercising a right is not a waiver. Headings are for convenience only. No third party has rights under the contract unless expressly stated.

Appendix A: Consumer withdrawal notice

Right to withdraw. Where a statutory withdrawal right applies, you have 14 days to withdraw from this contract without giving a reason. For services, the period is 14 days from the date the contract is formed.

How to withdraw. To exercise the right, notify Onehourtotalk LLC, 13969 Blackbeard Drive, Corpus Christi, TX 78418, United States, email team@onehourtotalk.de, by a clear statement of your decision. You may use the model form below, but it is not required. Sending the notice before the deadline is sufficient.

Effects. If you withdraw, payments received from you will be returned no later than 14 days after receipt of the notice, using the same payment method unless otherwise agreed and without an additional fee. If you expressly requested a service to begin during the withdrawal period, you must pay a proportionate amount for the part performed before withdrawal where the legal requirements are satisfied.

Gumroad. For a digital product purchased through Gumroad, you may also use the Gumroad contact route stated on the receipt. Mandatory statutory rights remain unaffected.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: Onehourtotalk LLC, 13969 Blackbeard Drive, Corpus Christi, TX 78418, United States; team@onehourtotalk.de

I hereby withdraw from the contract I concluded for the following service or digital content:

Service or product: _________________________________________________

Ordered or contract formed on: _____________________________________

Consumer name: __________________________________________________

Consumer address: ________________________________________________

Date: ____________________________________________________________

Signature, only if submitted on paper: ________________________________